THE TYPE OF INFORMATION WE COLLECT

We currently collect and process the following information: For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply. Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

 

HOW YOUR DATA WILL BE USED  

Your data may be used for;

• Email appointment confirmations and text reminders, to help you remember your appointments.

• Emailing you personalised relevant health advice.

• Accounting, billing and payment card verification.

• Emailing you about changes to our service.

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CONFIDENTIALITY

Confidentiality is of paramount importance to us as Osteopath, we therefore ensure that: Paper-based patient records and information are stored securely in a locked filing cabinet when not in use. Electronic information is stored using specialist medical records software Cliniko, who are fully GDPR compliant. Access to this data is password protected, and passwords are changed regularly. Reception only have access to patient’s names and contact details and no medical notes. We keep confidential who visits our practice, where they live, the date and times of their appointments and any other personal or medical details.

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Will your data be shared with anyone?

We will not share your data with anyone who does not need access without your written consent.* Only the following people/agencies will have routine access to your data: Your Osteopath in order that they can provide you with treatment and schedule appointments. The online medical records service Cliniko who store and process our patient files. Administrative staff, such as our receptionist who may have access to contact details, but not medical notes. *Only in the extremely rare instance of a legal order, or where with-holding data may pose a serious safety risk, (such as perceived risk of life) would data ever be shared without your consent.

 

How long will your data be retained?

Osteopaths have a legal obligation to retain patient records for 8 years after their most recent appointment, or in the case of children until they reach 25 years of age (See the Osteopathic Practice Standards). After these time periods, personal data and medical notes will be destroyed.

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Who is Responsible for Data Protection?

Tara Northey (Principal Osteopath) is responsible for data protection at Replingham Osteopaths Limited – trading as Tara Northey Osteopathy. If you have any concerns about how we handle your data, please contact Tara Northey at Taranortheyosteopathy@gmail.com.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.

You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

At your request Osteopaths can confirm what information it holds about you and how it is processed.

Please contact us via email at taranortheyosteopathy@gmail.com or via post at 95 Replingham Road London SW18 5LU if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at taranortheyosteopathy@gmail.com